PLEASE READ ALL BEFORE APPLYING FOR FINANCIAL ASSISTANCE

Financial Aid Services Update

Due to ongoing construction issues at our new location (410 Elm Ave. SW), we are unable to access the building and do not yet know when it will reopen.

For everyone's safety, no clients will be seen on-site while construction is underway.

July 13–14: Staff will be outside the new location to provide financial assistance applications to individuals who meet eligibility requirements. Applications will be processed electronically.

Beginning July 15: All financial assistance requests must be submitted through the online form. A Financial Aid Case Manager will review each submission and, if eligibility requirements are met, will provide the application and consent forms electronically to complete the process.

Please note: Our phone lines are currently down. Please use the department email addresses listed on our website for assistance.
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ATTENTION:
Applications are accepted on Mondays & Tuesdays serving the first 6 clients each day.
•RAM assists NW & SW Roanoke City residents

APPLICATIONS ARE ACCEPTED MONDAYS & TUESDAYS AT 10 AM
• RAM HOUSE SHELTER DOORS OPEN AT 8AM
• FINANCIAL AID OPENS AT 10 AM
• SERVING ONLY THE FIRST 6 PEOPLE IN LINE

• Applications are accepted Mondays & Tuesday at 10 am SERVING ONLY THE FIRST 6 PEOPLE IN LINE

• Utilities (gas, water, lights, or oil) 

• Total amount of the disconnection/restoration is $200 or less. 

• Rental Assistance (back rent) 

• Total amount of 5/14 day pay or quit notice is for $300 or less 

RENTAL ASSISTANCE:
(security deposit or first month's rent)  

• RAM can assist with up to $300. Balance must be obtained or budgeted before funds will be released

• Rental Assistance (sober living - deposit /rent) 

• RAM can assist with up to $250 when income/benefits are verified 

• No hotels, motels, or boarding/rooming funds available. 

• SECURITY DEPOSIT - ONCE IN A LIFETIME

• NE, SE, and Vinton - Presbyterian Center 540-982-2911
Roanoke County and Salem - Department of Social Services 540-387-6087

If they are unable to assist or there is a balance the service location will provide a referral for assistance here. Then you must follow the procedure and fill out an application on Monday or Tuesday and submit the required documents.

Financial assistance is available for clients in emergency situations to prevent and alleviate homelessness. We have case managers who will meet with clients and determine funding on a case-by-case basis. Walk-ins are seen on a first come, first-serve basis.  

Financial Assistance Office Hours:
10 AM
Monday and Tuesday
(540) 981-1732

To SPEED the process for you: Before coming in please DOWNLOAD, PRINT, READ, FILL OUT and BRING all 3 documents before arriving for a visit to the Financial Aid office.

1.) Documents YOU need: Click Here to Download

2.) Consent Form: Click Here to Download

3.) EMFA Form: Click Here to Download

Please complete the form below to contact the Financial Assistance Office.
This is NOT “applying” for assistance. You will receive an email with instructions.